Terms of Service

TERMS OF SERVICE FOR PIXEL TAMERZ

Effective Date: August 19, 2026

Last Updated: August 19, 2026

Welcome to Pixel Tamerz! These Terms of Service ("Terms") govern your access to and use of the mobile game Pixel Tamerz, its official Web Shop, official websites, customer support, and related digital services (collectively, the "Services") provided by Return Pixel Inc. ("Company," "we," "us," or "our").

By downloading, installing, accessing, or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not access or use the Services.

1. PURPOSE & DEFINITIONS

1.1 Purpose

The purpose of these Terms is to define the rights, duties, responsibilities, and operational conditions between Return Pixel Inc. and users ("Member," "you") regarding the use of the game service and all incidental online and web services provided by the Company.

1.2 Definitions

●     "Account" means a unique service access unit created by or assigned to a Member through social media/third-party login integrations or guest authentication.

●     "Account Information" collectively refers to the Member's account ID, device information, profile details (nickname, profile photo), gameplay history (characters, items, level), and payment transaction history.

●     "Application" means the software program, client, or app downloaded, installed, or executed on a Device to access the Services.

●     "Device" means hardware capable of downloading, installing, and executing the Services, such as smartphones, tablets, personal computers, and handheld gaming devices.

●     "Digital Content" (or "Content") means all paid or free virtual assets produced by the Company, including game money, gems, gold, energy, items, skins, characters, and downloadable packages.

●     "Guest User" (or "Temporary Member") means a user who accesses the Services in guest mode without linking their gameplay data to a permanent third-party account provider.

●     "Open Market" means third-party application distribution platforms (e.g., Apple App Store, Google Play Store) that provide application downloads and in-app billing systems.

●     "Payment Processor" means authorized financial institutions, credit card companies, mobile billing providers, and payment gateway (PG) services that facilitate payments in Open Markets or the Web Shop.

●     "Services" means the game Pixel Tamerz, the official Web Shop, software, official websites, community forums, customer support, and related network services operated by the Company.

●     "Web Shop" means the official online storefront operated by the Company that enables Members to purchase Digital Content via web browsers.

2. COMPANY INFORMATION & CONTACT

●     Company Name: Return Pixel Co., Ltd.

●     Physical Business Address: 432-8, Eonju-ro, Gangnam-gu, Seoul, Republic of Korea 4F

●     Official Contact Email: cs@returnpixel.com

●     Official Website: https://returnpixel.com/

3. AMENDMENTS & NOTICES

3.1 Publication & Notice

The Company shall post these Terms within the game app or on a linked screen (including the Web Shop) to make them easily accessible to Members. Important clauses—such as service limits, subscription withdrawal, refunds, contract termination, and liability disclaimers—will be highlighted clearly using bold text, distinct colors, or pop-up notices.

3.2 Amendments

1. The Company reserves the right to amend these Terms to the extent permitted by applicable laws.
2. In the event of an amendment, the Company will announce the effective date, amended content, and reasons for modification at least seven (7) days prior to the effective date via in-game notices or website postings.
3. If the amendments contain material changes or changes unfavorable to Members, notice will be provided at least thirty (30) days prior to the effective date, and individual notifications may be sent via email, in-app push notifications, or direct pop-ups.
4. If a Member does not express explicit refusal before the effective date, the Member shall be deemed to have accepted the revised Terms. If a Member disagrees with the revised Terms, the Member or the Company may terminate the service agreement.

4. CONCLUSION & ELIGIBILITY OF SERVICE AGREEMENT

4.1 Formation of Agreement

The Service Agreement is established when an applicant agrees to these Terms, completes the account creation or third-party linking process, and the Company accepts the application.

4.2 Rejection or Suspension of Service

The Company may reject an application or terminate the agreement post-facto if the applicant:

1. Provides false information or uses another person's identity or account;
2. Accesses or uses the Services through abnormal or unauthorized methods (e.g., VPN circumvention, IP spoofing) from regions where the Company does not officially provide the Services;
3. Intends to engage in acts prohibited by applicable laws or public order and morals;
4. Intends to use the Services for improper, fraudulent, or unauthorized commercial purposes;
5. Is a minor under local applicable laws who has not obtained valid legal guardian consent;
6. Re-enters after a previous ban or contract termination due to severe misconduct.

4.3 Technical Hold

The Company may withhold acceptance of an application until technical or operational issues are resolved if facility capacity is insufficient, device support is unavailable, or network technical obstacles occur.

4.4 Guest Accounts

For Guest Users, app deletion, device replacement, OS upgrades, or device resets may cause account history and purchased content to be lost permanently. The Company shall not be liable for Guest User data loss unless caused by intentional misconduct or gross negligence of the Company.

5. MEMBER OBLIGATIONS & CODE OF CONDUCT

Members agree NOT to engage in any of the following prohibited acts:

1. Fraud & Misrepresentation: Providing false information during support inquiries or refund requests, or impersonating Company representatives, staff, or other users.
2. Account & Currency Trading: Buying, selling, trading, renting, or gifting Accounts, game currency, or items for real-world money or external consideration through unauthorized mechanisms.
3. Cheating & Hacking: Developing, using, advertising, or distributing unauthorized third-party software, hacks, cheats, bots, scripts, or exploiting known/unknown game bugs or system vulnerabilities.
4. Server & Code Interference: Reverse-engineering, decompiling, disassembling, modifying, hacking, disrupting server operations, or leaking source code.
5. Payment Abuse: Abusing payment, refund, or chargeback policies of Open Markets, Payment Processors, or the Web Shop; or using stolen credit cards or unauthorized payment instruments.
6. Harassment & Misconduct: Engaging in profanity, defamation, hate speech, sexual harassment, spamming, or threatening other users or Company personnel.
7. Customer Support Counselor Protection: Abusing, insulting, sexually harassing, or making unjustifiable threats against customer support representatives, thereby obstructing business operations.
8. Intellectual Property Infringement: Copying, distributing, broadcasting, or commercially exploiting game materials, art, sounds, or trademarks without prior written consent.
9. Gambling & Illegal Acts: Inducing, participating in, or facilitating speculative acts, gambling, or illegal activities using in-game assets.
10. Device & Security Failure: Failing to set up and manage payment passwords or security functions on personal Devices or platform accounts, resulting in unauthorized third-party billing.

Members are responsible for managing their Device security and account credentials. The Company shall not be liable for losses resulting from Member negligence.

6. SERVICE PROVISION & TECHNICAL UPDATES

6.1 Service Hours

The Services are provided 24 hours a day, 365 days a year, as long as operational or technical circumstances permit.

6.2 Service Interruption & Maintenance

The Company may temporarily suspend Services for regular maintenance, server upgrades, network stabilization, emergency repairs, or force majeure events (e.g., power outages, cyberattacks, natural disasters). The Company will notify users in advance; provided, however, that post-facto notice may be given if prior notice is impossible due to emergency circumstances.

6.3 Automatic Software Updates

The Company may automatically install or update necessary client programs, security modules, and payment drivers on Members' Devices to ensure system security and stability without separate prior consent.

6.4 Service Discontinuation

If the Company discontinues the Services due to business reasons (e.g., merger, contract termination, unviability), notice will be provided at least thirty (30) days in advance via the initial Application screen or official channels. Unused paid content with no fixed period will expire on the date of service termination.

7. SERVICE INTERRUPTION COMPENSATION & GAME BALANCE ADJUSTMENTS

7.1 Service Interruptions & Outage Adjustments

1. If the Services suffer unexpected suspensions or failures attributable solely to the Company, the Company may, at its reasonable discretion and subject to internal operational policies, compensate affected Members holding active paid service subscriptions or accounts by extending usage time free of charge or granting equivalent virtual content or game assets.
2. Planned server inspections or emergency maintenance conducted with prior or unavoidable post-facto notice do not constitute grounds for separate monetary damages.

7.2 Game Balance & Item Function Changes

The Company may alter the stats, mechanics, balance, or usability of existing virtual items or game functions for operational or balance requirements. If a paid item with a remaining usage period becomes completely unusable due to such changes, the Company will compensate the user with equivalent paid items or virtual currency corresponding to the remaining purchased value.

8. PURCHASES & PAYMENT MECHANICS

8.1 Purchase Outlets

Digital Content may be purchased via:

1. In-App Purchases: Billed through official Open Markets (e.g., Apple App Store, Google Play Store) subject to platform terms and billing options.
2. Web Shop Purchases: Billed directly through the official Web Shop using supported Payment Processors.

8.2 Fees, Currency & Taxes

Purchases displayed in local currencies or USD may include applicable local taxes (e.g., VAT, sales tax), platform processing fees, or dynamic currency conversion rates applied by Payment Processors.

8.3 Consumption Order (Paid vs. Free Content)

When a Member holds both paid virtual currency (purchased with real money) and free virtual currency (earned through gameplay, rewards, or events):

1. Paid virtual currency is consumed first.
2. Free virtual currency is consumed after paid currency is depleted.
3. Within the paid virtual currency balance, items acquired earliest are consumed first (First-In, First-Out / FIFO principle).

9. SUBSCRIPTION WITHDRAWAL, REFUNDS & OVERPAYMENTS

9.1 Subscription Withdrawal (Statutory Cooling-Off Period)

A Member who purchases paid Digital Content may request a cancellation and refund within fourteen (14) days—or seven (7) days where applicable under local mandatory consumer laws—from the purchase date or the date the content becomes available, provided the content remains unopened, unused, and unconsumed. Specific withdrawal periods and conditions may vary in accordance with local mandatory regulations applicable in the Member's region.

9.2 Statutory Exceptions to Withdrawal

To the maximum extent permitted by applicable mandatory laws, subscription withdrawal is restricted if the Digital Content falls under any of the following:

●     Content that is used, applied, downloaded, accessed, or consumed immediately upon purchase (including instances where the Member has explicitly consented to immediate performance and acknowledged the loss of the right of withdrawal);

●     Package goods where opening the item constitutes consumption or reveals random probability contents (e.g., gacha boxes, random packages);

●     Content received free of charge, as promotional rewards, or via event redemption;

●     Content where additional bundle benefits have already been claimed or consumed.

9.3 Discrepancies in Description & Defective Content

If purchased paid content differs materially from its display/advertisement or purchase contract conditions, the Member may request a refund through Customer Support in accordance with applicable consumer laws and platform guidelines without undue delay upon discovering the discrepancy.

9.4 Web Shop & In-App Refund Processing

●     In-App Refunds: Must be submitted directly through the respective Open Market operator (Apple/Google) in accordance with platform policies.

●     Web Shop Refunds:  Web Shop refund requests can be submitted following the instructions provided within the Web Shop.

●     Unfair Refunds & Chargebacks: Requesting fraudulent refunds or chargebacks through banks, payment processors, or app markets while retaining in-game items will result in immediate deduction of assets and permanent Account termination.

9.5 Overcharges & Billing Errors

1. If an overcharge occurs due to system or payment processing errors, the Company or Payment Processor will refund the excess amount using the original payment method.
2. If the overcharge occurred due to user error without negligence on the Company's part, reasonable transaction processing costs may be deducted from the refund.
3. Mobile carrier data fees or cellular network transmission charges incurred while downloading Applications or accessing network services are excluded from refund claims.
4. Refunds for verified billing errors will be processed without undue delay upon receiving all necessary verification documents from the user.

11. ACCOUNT RESTRICTIONS, INVESTIGATIONS & APPEALS

11.1 Types of Usage Restrictions

If a Member violates Section 6 (Member Obligations) or Operating Policies, the Company may impose restrictions based on severity:

1. Feature Restriction: Temporary lock on chat, community, or Web Shop functions.
2. Character/Item Restriction: Temporary or permanent lock on specific character or item usage.
3. Account Suspension: Temporary or permanent ban on Account access.
4. Device/Member Restriction: Permanent restriction on the Member or Device from accessing the Services.

11.2 Provisional Suspension During Investigation

1. The Company reserves the right to provisionally suspend Account access while investigating legitimate reports of hacking, stolen accounts, illegal botting, workshop exploitation, or billing fraud.
2. Upon completion of the investigation, if the user is cleared of fault, the Company will restore account access and extend fixed-term paid service durations or grant equivalent virtual assets for the suspension period.

11.3 Appeal Procedure (15-Day Timeline)

1. If a Member disagrees with a restriction measure, the Member may submit an appeal to Customer Support within fifteen (15) days from receiving the restriction notice, detailing the reasons and evidence for the appeal.
2. The Company shall review and respond to the appeal within fifteen (15) days of receipt. If processing requires a longer period, the Company will notify the user of the extended schedule and reasons.

12. INACTIVE & DORMANT ACCOUNTS

To ensure network security, maintain system capacity, and protect personal data:

1. If an Account has no login activity for one (1) consecutive year ("Dormant Account"), the Company may restrict access, initiate account protection measures, or terminate the service agreement in accordance with operational requirements and privacy policies.
2. The Company will notify the Member at least thirty (30) days prior to taking dormant account measures via in-game memo or pop-up notice.[1] 

13. INTELLECTUAL PROPERTY & USER CONTENT

13.1 Company Ownership

All copyrights, trademarks, artwork, graphics, sound effects, music, source code, game characters, and digital assets within the Services are exclusively owned by Return Pixel Inc. or its licensors. Members receive a limited, revocable, non-exclusive, non-transferable license to use the Services solely for personal, non-commercial entertainment purposes.

13.2 User Content License

If a Member submits, posts, or transmits chat logs, images, text, feedback, or community materials ("User Content") within the Services:

1. The Member grants the Company a worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, perform, and distribute such content for service operation, improvement, and promotion.
2. The Company will not sell or rent User Content to third parties without explicit creator consent.
3. The Company may remove or relocate User Content that violates code of conduct rules without prior notice.

13.3 Chat Monitoring & Logging Notice

To maintain game order, resolve user disputes, and investigate terms violations, the Company may log in-game communications (including public, group, and private/whisper messages). Members are hereby notified prior to use that private/whisper messages may be logged and accessed for such purposes. By agreeing to these Terms and using the in-game communication features, the Member explicitly consents to the logging and potential review of their messages.

Notwithstanding the foregoing, the Company may access, review, or disclose chat logs without prior notice or separate consent where required by applicable laws, court orders, or statutory requests from legal authorities, or where necessary to protect the life, safety, or rights of Members or third parties. Access is strictly limited to authorized personnel on a need-to-know basis.

14. ADVERTISEMENTS & THIRD-PARTY LINKS

1. The Company may place in-game banner ads or promotional materials within the Services. Promotional emails or push notifications will only be sent to Members who explicitly opt in. Members may opt out at any time.
2. The Services may link to third-party websites or services. The Company does not endorse or control third-party platforms and shall not be liable for content, privacy practices, or transactions occurring on external sites.

15. DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

15.1 "As-Is" Provision

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES, WEB SHOP, AND DIGITAL CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

15.2 Limitation of Liability

1. THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES (INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR DEVICE MALFUNCTION) ARISING FROM SERVICE USE OR INABILITY TO USE THE SERVICES.
2. Force Majeure: The Company is exempt from liability if service delivery is prevented by acts of God, natural disasters, war, cyberattacks, power grid failures, telecommunication outages, or government actions.
3. Technical & Environmental Disruptions: The Company shall not be liable for issues or partial unavailability of content caused by user OS upgrades, carrier changes, cellular roaming, device switches, or user account deletion.
4. Third-Party Disputes: The Company has no obligation to intervene in disputes or transactions occurring between Members or between Members and third parties.

16. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Return Pixel Inc., its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:

1. Your violation of these Terms or Operating Policies;
2. Your misuse of the Services or Web Shop; or
3. Your infringement of any third-party intellectual property, privacy, or legal rights.

17. GOVERNING LAW & DISPUTE RESOLUTION

17.1 Governing Law

These Terms and any disputes arising out of or related to the Services shall be governed by and construed in accordance with the laws of the Republic of Korea, without regard to conflict of law principles. Notwithstanding the foregoing, nothing in these Terms shall deprive users residing outside the Republic of Korea of the protection afforded to them by mandatory provisions of the law of their country of residence that cannot be derogated from by agreement.

17.2 Jurisdiction

Any legal action, suit, or proceeding arising out of or relating to these Terms or the Services shall be submitted to the exclusive jurisdiction of the Seoul Central District Court in the Republic of Korea, unless otherwise required by non-waivable local legal requirements in the user's jurisdiction.

17.3 Severability

If any provision of these Terms is held invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

18. NOTICES & GRIEVANCE HANDLING

18.1 Delivery of Notices

1. Individual notices to Members may be delivered via registered email, in-app memo, direct push notification, or SMS.
2. Notices to all Members may be substituted by posting on the official website or within the game client for at least seven (7) days, or via pop-up screens.

18.2 Grievance Handling

Members may submit inquiries, complaints, or feedback via the in-game support desk or by emailing cs@returnpixel.com. The Company will handle valid user grievances promptly within a reasonable timeframe.

End of Terms of Service.

 

 

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