Terms of Service

Terms of Service

Article 1 (Purpose)

The purpose of these Terms is to set forth the rights, obligations, and responsibilities of, and other necessary matters between, ReturnPixel Co., Ltd. (hereinafter the "Company") and its Members regarding the use of the game service and the incidental network, website, and other services (hereinafter the "Service") provided by the Company.

Article 2 (Definitions of Terms)

1. The definitions of the terms used in these Terms are as follows:
   1. "Member" means a person who enters into a service agreement in accordance with these Terms and uses the Service provided by the Company.
   2. "Temporary Member" means a Member who uses the Service without authentication or through guest login mode.
   3. "Device" means a device on which content can be downloaded or installed and used, including mobile phones, smartphones, personal digital assistants (PDAs), tablets, and the like.
   4. "Account Information" collectively refers to the Member's membership number and external account information, device information, nickname, profile picture, friend list, and other information the Member has provided to the Company, as well as game usage information (character information, items, level, etc.) and payment information for usage fees.
   5. "Content" means all paid or free digital material produced by the Company in connection with the provision of the Service for use on a Device (games and network services, applications, game money, game items, etc.).
   6. "Paid Payment" means a payment act made through a payment company recognized by the Company in order to purchase or use content, etc. within the Service.
   7. "Open Market" means an e-commerce environment built so that game content can be installed and paid for on a Device.
   8. "Payment Company" means a company that provides electronic payment methods usable in an open market, such as credit cards and mobile phone payments.
   9. "Application" means all programs downloaded or installed and used through a Device in order to use the Service provided by the Company.
   10. "Game Service" means, as one of the services provided by the Company, the game that the Member runs on a Device and its incidental services.
2. Except as defined in Paragraph 1 of this Article, the definitions of the terms used in these Terms shall be governed by the relevant statutes and service-specific policies; matters not provided for therein shall follow general commercial practice.

Article 3 (Provision of Company Information, etc.)

The Company shall display the following matters in a manner easily recognizable by Members, in accordance with the relevant statutes:

1. The trade name and the name of the representative, the address of the place of business, telephone number, and e-mail address
2. The Terms of Service and the Privacy Policy
3. The business registration number and the mail-order business report number

Article 4 (Effect, Application, and Amendment of the Terms)

1. These Terms take effect upon the Member's agreement to them. The Company shall post the contents of these Terms within the Game Service or on a linked screen so that Members can be aware of them. In this case, important content among these Terms — such as service suspension, withdrawal of subscription, refund, termination of contract, cancellation, and the Company's exemption from liability — shall be clearly indicated using bold text, color, symbols, etc., or processed in a manner easily recognizable by Members through a separate linked screen.
2. Where the Company amends the Terms, it shall specify the effective date, the amended content, the reason for the amendment, etc., and shall post the amendment within the Game Service or on a linked screen and notify Members at least 7 days before the effective date. However, where the amended content is unfavorable to Members or constitutes a material change, the Company shall give notice in the same manner as above at least 30 days before the effective date and shall notify Members by the method set forth in Article 26, Paragraph 1. In this case, the pre-amendment and post-amendment content shall be clearly compared and displayed so that Members can easily understand them.
3. Where the Company amends the Terms, it shall, after giving notice of the amended Terms, confirm whether Members consent to the application of the amended Terms. When giving the notice under Paragraph 2, the Company shall also announce or notify that a Member who does not express consent or refusal regarding the amended Terms may be deemed to have consented, and if a Member does not express refusal by the effective date of these Terms, the Member may be deemed to have consented to the amended Terms. If a Member does not consent to the amended Terms, the Company or the Member may terminate the service agreement.
4. The Company shall take measures so that Members can raise questions and receive answers from the Company regarding the contents of these Terms.
5. The Company may amend these Terms within the scope that does not violate relevant statutes such as the "Act on the Consumer Protection in Electronic Commerce, etc.," the "Act on the Regulation of Terms and Conditions," the "Game Industry Promotion Act," the "Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.," and the "Content Industry Promotion Act."

Article 5 (Conclusion and Application of the Service Agreement)

1. The service agreement is concluded when a person who wishes to become a Member (hereinafter the "Applicant") agrees to the contents of these Terms, then applies to use the Service, and the Company accepts the application.
2. The Company commences the Service from the time it accepts the Applicant's application. However, for some services, the Company may commence the Service from a designated date as the Company deems necessary, and the Company may refuse or suspend the provision of the Service in the following cases:
   1. Where the Applicant falsely enters the details of the application or fails to meet the application requirements
   2. Where the Service is used through abnormal or circumventing methods in a country where the Company does not provide the Service
   3. Where the application is made for the purpose of engaging in acts prohibited by relevant statutes such as the "Game Industry Promotion Act"
   4. Where the application is made for the purpose of undermining public peace and order or good morals
   5. Where the Applicant intends to use the Game Service for improper purposes
   6. Where the Applicant intends to use the Game Service for profit-making purposes
   7. Where a minor (a person under 18 years of age, including a student enrolled in a high school under Article 2 of the "Elementary and Secondary Education Act") has not obtained the consent of their legal representative, or such consent cannot be confirmed
   8. Where, for other reasons equivalent to the above, acceptance is deemed inappropriate
3. The Company may withhold acceptance until the relevant grounds are resolved in any of the following cases:
   1. Where there is insufficient capacity in the Company's facilities, support for a particular Device is difficult, or there is a technical obstacle
   2. Where an obstacle has occurred in the Service, or in the service usage fees or payment methods
   3. Where it is recognized that there is a risk of the applicant engaging in inappropriate conduct as a "Member"
   4. Where, for other reasons equivalent to the above, acceptance of the application is deemed difficult
4. The Company may differentiate the scope of the Service, usage time, service menus, etc. by classifying Members by type and grade in accordance with the Company's policy and relevant statutes. The Company may request additional information in order to adjust the scope of the Service or to provide certain services.

Article 6 (Operating Policy)

1. Matters necessary to apply the Terms and matters delegated by specifying a concrete scope in the Terms may be established as a Game Service operating policy (hereinafter the "Operating Policy").
2. The Company shall post the contents of the Operating Policy within the Game Service or on a linked screen so that Members can be aware of them.
3. When amending the Operating Policy, the procedure under Article 4, Paragraph 2 shall be followed. However, where the amended content of the Operating Policy falls under any of the following, it shall be announced in advance by the method under Paragraph 2:
   1. Where matters delegated by specifying a concrete scope in the Terms are amended
   2. Where matters unrelated to the rights and obligations of Members are amended
   3. Where the Operating Policy is amended within a scope that is not fundamentally different from the content prescribed in the Terms and that Members can foresee

Article 7 (Protection and Use of Personal Information)

1. The Company shall endeavor to protect the personal information of Members in accordance with relevant statutes, and the protection and use of personal information shall be governed by the relevant statutes and the Company's Privacy Policy. However, the Company's Privacy Policy does not apply to linked services other than the services provided by the Company.
2. Depending on the nature of the Service, content introducing oneself — such as a nickname, character picture, and status information — that is unrelated to the Member's personal information may be disclosed.
3. Except where there is a request from a relevant state agency, etc. under relevant statutes, the Company shall not provide a Member's personal information to others without the Member's consent.
4. The Company shall not be liable for damage arising from the leakage of personal information due to reasons attributable to the Member.

Article 8 (Obligations of the Company)

1. The Company shall faithfully comply, in good faith, with the exercise of rights and the performance of obligations prescribed by the relevant statutes and these Terms.
2. The Company shall establish a security system to protect personal information (including credit information) so that Members can use the Service safely, and shall disclose and comply with the Privacy Policy.
3. Except as provided in these Terms and the Privacy Policy, the Company shall ensure that a Member's personal information is not disclosed or provided to a third party.
4. In order to provide continuous and stable service, if a facility malfunction occurs or data, etc. is lost or damaged during service improvement, the Company shall make its best efforts to repair or restore it without delay, unless there are unavoidable reasons such as a natural disaster, an emergency, or an obstacle or defect that is impossible to resolve with current technology.

Article 9 (Obligations of the Member)

1. A Member shall not engage in any of the following acts in connection with the use of the Service provided by the Company:
   1. Using information that is not one's real name or another person's information, or entering false facts, when providing personal information to the Company for customer inquiries, recovery of and refund requests for paid content, event winnings, etc.
   2. Stealing or improperly using another Member's account information, or purchasing paid content by unauthorized use of another person's credit card, wired/wireless telephone, bank account, etc.
   3. Trading or gifting an ID, character, item, game money, etc. through abnormal methods, or acquiring and using such items
   4. Copying, distributing, or promoting information obtained by using the Company's Service and provided Application without the Company's prior consent, or using it commercially, or using the Service by exploiting known or unknown bugs
   5. Using the Company's Service and provided Application to enable oneself or others to obtain financial gain
   6. Infringing the Company's intellectual property rights, a third party's intellectual property rights, portrait rights, or other rights, or collecting, storing, distributing, or posting other Members' personal information
   7. Deceiving a third party to obtain benefits, or using the Service provided by the Company in an unwholesome manner so as to cause harm to a third party
   8. Damaging the reputation of the Company or other third parties, or interfering with their business
   9. Exchanging or posting obscene or vulgar information, linking to obscene sites, or posting unauthorized advertisements or promotional materials
   10. Transmitting, delivering, or distributing to another party words, sounds, text, images, or videos that cause shame, disgust, or fear
   11. Inducing or participating in speculative acts such as gambling with property at stake
   12. Transmitting, posting, distributing, or using information (computer programs) whose transmission or posting is prohibited by relevant statutes, or materials containing software viruses, other computer code, files, or programs designed to interfere with or destroy the normal operation of computer software, hardware, or telecommunications equipment
   13. Without being granted special rights by the Company, altering the Application or adding or inserting other programs into the Application; hacking or reverse-engineering the server; leaking or altering source code or application data; building a separate server; or arbitrarily altering or misappropriating part of the website to impersonate the Company
   14. Posting content or sending mail while pretending to be or impersonating an employee or operator of the Company, or by stealing another person's name
   15. Using the Service for the purpose of profit-making, business, advertising, political activity, illegal election campaigning, etc. without the Company's consent
   16. Intentionally interfering with the operation of the Service, or transmitting information, etc. that may interfere with the stable operation of the Service
   17. Spreading false content as if it were true, thereby causing confusion to other Members or otherwise interfering with the Company's normal operation of the Service
   18. Interfering with other Members' smooth use of the Service through profanity/defamation, spamming chat/bulletin boards, obstructing game progress, etc.
   19. Obtaining unfair benefits by circumventing the limitations of the game system design through abnormal methods (abusing)
   20. Obtaining unfair benefits by abusing the payment and refund policies provided by the Company, the open market operator, or the platform operator
   21. Infringing the human rights of the Company's counselors and thereby interfering with their work
   22. Other acts that violate public order and good morals, or that are illegal, unfair, or in violation of relevant statutes
2. The responsibility for managing the Member's account and Device rests with the Member, and the Member shall not allow others to use them. The Company shall not be liable for damage arising from poor management of the Device or from allowing others to use it.
3. Members shall set and manage a payment password function so that improper payments are not made in each open market. The Company shall not be liable for damage arising from the Member's negligence.
4. The Company may prescribe the specific details of the following acts, and Members shall comply with them:
   1. The Member's account name, character name, guild name, and other names used within the game
   2. Chat content and methods
   3. Bulletin board use and service usage methods
   4. External mobile platform partner service policies, such as affiliate service policies
   5. Restrictions on game play methods
   6. Other matters that the Company deems necessary for service operation, within the scope that does not infringe the essential rights of Members regarding the use of the Service

Article 10 (Provision of the Service)

1. In accordance with the provisions of Article 5, the Company shall enable a Member who has completed the service agreement to use the Service immediately. However, for some services, the Company may commence the Service from a designated date as the Company deems necessary.
2. When providing the Game Service to Members, the Company may provide other additional services together with the services set forth in these Terms.
3. The Company may classify Members by grade and differentiate their usage by subdividing usage time, number of uses, the scope of provided services, etc.

Article 11 (Use of the Service)

1. The Game Service is provided for the hours set according to the Company's business policy. The Company shall announce the Game Service provision hours by an appropriate method on the initial screen of the game Application or in the Game Service notices. In the absence of separate indication or notice, 24-hour provision is the default.
2. Notwithstanding Paragraph 1, the Company may temporarily suspend all or part of the Service in the following cases. In such cases, the Company shall announce the reason and period of the suspension in advance on the initial screen of the game Application or in the Game Service notices, etc. However, where there are unavoidable circumstances that make advance notice impossible, notice may be given afterward.
   1. Where necessary for system operation, such as regular system inspection, expansion or replacement of servers, or network instability
   2. Where normal service provision is impossible due to a power outage, a failure of service facilities, a surge in service usage, or facility maintenance or inspection by a common telecommunications carrier
   3. Where a situation beyond the Company's control occurs, such as war, an incident, a natural disaster, or a national emergency equivalent thereto
   4. Where the relevant statutes or government and Company policies prohibit service provision by means such as restrictions on specific times or numbers of uses
3. The Service is provided using a dedicated Application for the Device or a network. Members can download and install the Application, or use the Service free of charge or for a fee via a network.
4. Paid content may be used only upon payment of the fee specified for the relevant service. When downloading the Application or using the Service via a network, a separate fee set by the subscribed mobile carrier may be incurred.
5. Downloaded and installed Applications, or services used via a network, are provided to suit the characteristics of the Device or mobile carrier. In the case of a change of Device, change of number, or international roaming, all or part of the content may be unusable, and the Company shall not be liable in such cases.
6. For downloaded and installed Applications, or services used via a network, background tasks may run. In such cases, additional fees may be incurred to suit the characteristics of the Device or mobile carrier, and the Company shall not be liable in this regard.
7. In order to smoothly provide the Service to Members who have applied to use it, the Company may install or change (update) programs necessary for service use — such as individual game clients, security programs, and payment modules — without the additional consent of the Member. However, when installing a program unrelated to the use of the Game Service, such as an advertising program, the Company shall notify the Member and obtain consent before installation.
8. The Company may change the functions of existing items, etc., or change them to be unusable, in accordance with changes in game content, balance maintenance, item policy, etc. In this case, where a paid item whose usage period has not elapsed becomes unusable, the Company shall compensate with an equivalent paid item, points, etc. corresponding to the remaining usage period of the paid item purchased for a fee.

Article 12 (Change and Suspension of the Service)

1. The Company may change the Service according to operational or technical needs in order to provide a smooth Game Service, and shall announce the relevant content within the Game Service before the change. However, where a change is unavoidably necessary — such as fixing bugs or errors, or an emergency update — or where the change does not constitute a material change, notice may be given afterward.
2. Where it is difficult to continue the Game Service due to significant business reasons — such as discontinuation of business due to transfer, division, or merger; expiration of the game provision contract; or significant deterioration in the profitability of the Game Service — the Company may discontinue the entire Service. In this case, the Company shall announce the discontinuation date, the reason for discontinuation, the compensation conditions, etc. on the initial screen of the game Application or on a linked screen at least 30 days before the discontinuation date, and shall notify Members by the method under Article 26, Paragraph 1.
3. Where the Company terminates the Game Service under Paragraph 2, Members may not claim damages for free services and for paid services / continuous paid usage agreements / fixed-term paid content that have no remaining usage period. For paid game items with no usage period limit, the service termination date shall be deemed the usage period of the relevant paid game item.
4. The Company shall compensate for suspensions or malfunctions of paid services provided by the Company as follows, and Members may not claim separate damages against the Company:
   1. Where, due to reasons attributable to the Company, the Service is continuously suspended or malfunctions for 4 hours or more per day (cumulative) without prior notice, the Company shall, only for fixed-term paid service accounts, extend the usage time free of charge by an amount equivalent to three times the service suspension/malfunction time.
   2. Where the Company gives prior notice of a service suspension/malfunction due to reasons such as server inspection, but the service suspension/malfunction time exceeds 10 hours, the Company shall, only for fixed-term paid service accounts such as flat-rate services, extend the usage time free of charge by the amount of the exceeded time.
   3. For paid services where an extension of usage time is not possible, the Company shall, at its option, compensate for the service suspension/malfunction with an equivalent paid service, etc.

Article 13 (Collection of Information)

1. The Company may store and retain chat content exchanged between Members, and this information shall be held solely by the Company. The Company may view this information only for the purpose of resolving disputes between Members, handling complaints, or maintaining game order; a third party may view it only where authorized by statute.
2. Where the Company or a third party views chat information under Paragraph 1, the Company shall notify the relevant Member of the reason and scope of viewing in advance. However, where it is necessary to view this information in connection with the investigation, handling, or confirmation of prohibited acts under Article 10, Paragraph 1 [sic], or with remedying damage caused by such acts, notice may be given afterward.
3. The Company may collect and utilize the Member's Device information (settings, specifications, operating system, version, etc.), excluding the Member's personal information, for the smooth and stable operation of the Service and the improvement of service quality.
4. The Company may request additional information from Members for purposes such as service improvement and introducing services to Members. Members may accept or refuse this request, and when making this request, the Company shall also notify Members that they may refuse the request.

Article 14 (Provision of Advertisements)

1. In connection with the operation of the Company's Service, advertisements may be posted within the Game Service. In addition, only to Members who have consented to receipt, advertising information may be transmitted by methods such as e-mail, text service (LMS/SMS), and push notifications. In this case, Members may refuse receipt at any time, and the Company shall not send advertising information upon a Member's refusal of receipt.
2. Advertisements or services provided by others may be linked through banners or links, etc. within the services provided by the Company.
3. Where a Member is connected to an advertisement or service provided by others under Paragraph 2, the service provided in that area is not the Company's service area, so the Company does not guarantee its reliability, stability, etc., and the Company shall not be liable for any damage to the Member arising therefrom. However, this shall not apply where the Company, through intent or gross negligence, facilitated the occurrence of the damage or failed to take measures to prevent the damage.

Article 15 (Attribution of Copyright, etc.)

1. Copyright and other intellectual property rights to the content within the Game Service produced by the Company belong to the Company. In addition, in connection with the Game Service, the Company grants Members only the right to use games, characters, game items, game money, etc. in accordance with the usage conditions set by the Company, and Members may not share these with a third party or dispose of them by transfer, sale, provision as collateral, etc. Furthermore, when the Game Service usage agreement under these Terms is terminated, the Member shall immediately delete the content, including the game client.
2. Members shall not, without the prior consent of the Company or the provider, use for profit-making purposes — or allow others to use — information whose intellectual property rights belong to the Company or the provider, among the information obtained by using the Game Service provided by the Company, by means such as reproduction or transmission (including editing, publication, performance, distribution, broadcasting, creation of derivative works, etc.; the same shall apply hereinafter).
3. Members permit the Company to use, under the following methods and conditions, all communications including chat text, images, sounds, and all materials and information (hereinafter "User Content") that appear in the game or that the Member or other users upload or transmit through the game Application or Game Service in connection with the Game Service:
   1. Using, editing, changing the format of, and otherwise modifying such User Content (usable in any form including publication, reproduction, performance, transmission, distribution, broadcasting, and creation of derivative works, with no restriction on usage period and region)
   2. Not selling, renting, or transferring User Content for the purpose of transactions without the prior consent of the user who created the User Content
4. With respect to a Member's User Content that does not appear in the game and is not integrated with the Game Service (e.g., posts on general bulletin boards), the Company shall not use it without the Member's explicit consent, and the Member may delete such User Content at any time.
5. Where the Company deems that a post within the Service posted or registered by a Member falls under a prohibited act under Article 10, Paragraph 1 [sic], the Company may delete or move it, or refuse its registration, without prior notice.
6. A Member whose legal interests are infringed by information posted on a bulletin board, etc. operated by the Company may request the Company to delete the relevant information or to post rebuttal content. In this case, the Company shall promptly take necessary measures and notify the applicant thereof.
7. Where the Company receives an objection such as a claim for damages from another person on the grounds that a Member's post has infringed that person's rights, the Member who created the post shall actively cooperate to exempt the Company from liability, and if the Company is not exempted, the Member shall bear responsibility for the problems arising therefrom.
8. This Article is valid while the Company operates the Game Service, and continues to apply even after a Member withdraws.

Article 16 (Purchase, Usage Period, and Use of Paid Content)

1. Paid content purchased by a Member within the Game Service may be used only on the Device on which the relevant Application was downloaded or installed. However, in the case of a Temporary Member, it may be used only on the Device on which the Application was downloaded or installed.
2. The usage period of paid content purchased by a Member follows the period specified at the time of purchase. However, where a service discontinuation is carried out under Article 12, Paragraph 2, the usage period of paid content with no fixed period shall be until the service discontinuation date announced at the time of the discontinuation notice.
3. Content purchased by a Member is classified into paid/free attributes according to the acquisition method, and when part of the held content — including such content — is used, the paid attribute is deducted first, and thereafter the free attribute is deducted. When only paid attributes are held, the order of deduction follows the first-in, first-out method (deduction in the order acquired first).
4. Except by methods separately prescribed and notified by the Company, a Member may use purchased paid content only in the Member's own account, and may not transfer, rent, or sell it to a third party.

Article 17 (Restrictions on Service Use for Members)

1. A Member shall not engage in acts that violate the Member's obligations under Article 9, and if a Member does so, the Company may take usage restriction measures, including restricting the Member's service use, deleting related information (text, photos, videos, etc.), and other measures, according to the following categories. The specific grounds and procedures for usage restriction measures shall be prescribed in the operating policy of each individual game in accordance with Article 9, Paragraph 1.
   1. Restriction of authority: restricting certain authorities such as chat for a certain period
   2. Restriction of character use: restricting the use of the Member's character for a certain period or permanently
   3. Restriction of account use: restricting the use of the Member's account for a certain period or permanently
   4. Restriction of Member use: restricting the Member's use of the Game Service for a certain period or permanently
2. Where the restriction under Paragraph 1 is justified, the Company shall not compensate for the damage the Member suffers due to the usage restriction.
3. The Company may suspend the service use of the relevant account until the investigation of the following grounds is completed:
   1. Where a legitimate report is received that the account has been hacked or stolen
   2. Where the account is suspected of being a user of an illegal program or a violator of law such as a workshop (gold-farming operation)
   3. Where, for other reasons equivalent to the above, provisional measures on service use are necessary
4. After the investigation under Paragraph 3 is completed, in the case of a paid Game Service, the Company shall extend the Member's usage time by the suspended time or compensate with an equivalent paid service, cash, etc. However, this shall not apply where the Member falls under any of the grounds in Paragraph 3.

Article 18 (Grounds and Procedures for Usage Restriction Measures)

1. The Company shall prescribe, in the operating policy, the specific grounds and procedures for usage restriction measures under Article 17, Paragraph 1, taking into account the content, degree, frequency, and results, etc. of the prohibited acts under Article 9, Paragraph 1.
2. Where the Company takes a usage restriction measure prescribed in Article 18, Paragraph 1 [sic], it shall notify the Member in advance of the following matters. However, where urgent action is necessary, notice may be given afterward:
   1. The grounds for the usage restriction measure
   2. The type and period of the usage restriction measure
   3. The method for filing an objection to the usage restriction measure

Article 19 (Procedure for Objections to Usage Restriction Measures)

1. A Member who wishes to contest the Company's usage restriction measure shall submit to the Company, within 15 days from the date of receiving notice of the measure, an objection stating the reasons for the objection in writing, by e-mail, or by a method equivalent thereto.
2. The Company shall respond to the reasons for the objection in writing, by e-mail, or by a method equivalent thereto within 15 days from the date of receiving the objection under Paragraph 1. However, where it is difficult to respond within this period, the Company shall notify the reason and the processing schedule.
3. Where the reasons for the objection are valid, the Company shall take measures accordingly.

Article 20 (Payment)

1. The imposition and payment of the purchase price for content shall, in principle, follow the policies or methods set by the mobile carrier, open market operator, etc. In addition, the limit for each payment method may be granted or adjusted according to the policy set by the Company or the open market operator, or the government's policy.
2. Where the purchase price of content is paid in foreign currency, the actual billed amount may differ from the price displayed in the service's store, etc., due to exchange rates, fees, etc.

Article 21 (Withdrawal of Subscription, etc.)

1. A Member who has entered into a contract with the Company for the purchase of paid content may withdraw the subscription within 7 days from the later of the purchase contract date and the content availability date, without bearing any separate fees, penalties, etc.
2. In the following cases, a Member may not withdraw a subscription under Paragraph 1 against the Company's will. However, in the case of a purchase contract consisting of divisible content, this shall not apply to the remaining part of the divisible content that does not fall under any of the following:
   1. Paid content that is used or applied immediately upon purchase
   2. Where additional benefits are provided, content whose additional benefits have been used
   3. Where an act of opening can be regarded as use, or where there has been an act of opening content whose utility is determined upon opening
3. For content for which withdrawal of subscription is not possible under the provisions of each subparagraph of Paragraph 2, the Company shall clearly indicate that fact in a place easily recognizable by Members, and shall take measures — such as providing a trial-use product of the relevant content (allowing temporary use, providing a trial version, etc.) or, where such provision is difficult, providing information about the content — so that the Member's exercise of the right to withdraw a subscription is not obstructed. If the Company fails to take such measures, the Member may withdraw the subscription notwithstanding the grounds for restricting withdrawal in each subparagraph of Paragraph 2.
4. Notwithstanding Paragraphs 1 and 2, where the content of the paid content purchased by a Member differs from the content of the display/advertisement, or is performed differently from the content of the purchase contract, the Member may withdraw the subscription within 3 months from the date the relevant content became available, or within 30 days from the date the Member knew or could have known of that fact.
5. When a Member withdraws a subscription, the Company shall confirm the purchase history through the open market operator. In addition, the Company may contact the Member through the information provided by the Member to confirm the Member's legitimate reason for withdrawal, and may request additional documentary evidence.
6. Where a subscription is withdrawn under the provisions of Paragraphs 1 through 4, a Member who has entered into a contract with the Company for the purchase of paid content may withdraw the subscription within 7 days from the later of the purchase contract date and the content availability date, without bearing any separate fees, penalties, etc. [as in original]
7. Where a minor concludes a content purchase contract on a Device, the Company shall notify that, absent the consent of the legal representative, the minor or the legal representative may cancel the contract; and where a minor concludes a purchase contract without the consent of the legal representative, the minor or the legal representative may cancel the contract with the Company. However, cancellation is not possible where the minor purchased the content with property that the legal representative permitted to be disposed of within a specified scope, or where the minor deceived the other party into believing the minor was of legal age or that the legal representative's consent existed.
8. Whether a party to a content purchase contract is a minor shall be determined based on the Device on which payment was made, the payment executor information, the name of the payment method holder, etc. In addition, the Company may request the submission of documents that can prove the minor and the legal representative in order to confirm whether the cancellation is legitimate.

Article 22 (Refund of Overpayments)

1. Where an overpayment occurs, the Company shall refund the overpayment to the Member. However, where the overpayment occurred due to the Member's fault, without the Company's intent or negligence, the actual cost of the refund shall be borne by the Member within a reasonable scope.
2. Payment through the Application follows the payment method provided by the open market operator, and where an overpayment occurs during the payment process, a refund shall be requested from the Company or the open market operator.
3. Communication charges (call charges, data charges, etc.) incurred by downloading the Application or using network services may be excluded from the scope of refunds.
4. Refunds shall be processed in accordance with the refund policy of each open market operator or the Company, depending on the type of operating system of the Device on which the Service is used.
5. The Company may contact the Member through the information received from the Member in order to process the refund of the overpayment, and may request the provision of necessary information. The Company shall make the refund within 3 business days from the date it receives the information necessary for the refund from the Member.

Article 23 (Termination of Contract, etc.)

1. A Member may terminate the usage agreement at any time through member withdrawal if the Member no longer wishes to use the Game Service. Due to member withdrawal, all game usage information held by the Member within the Game Service shall be deleted and become unrecoverable.
2. Where there is a significant reason that makes it impossible to maintain this contract — such as a Member engaging in acts prohibited by these Terms and the operating policy and service policy thereunder — the Company may, after giving reasonable prior notice and setting a period, suspend service use or terminate the usage agreement.
3. Refunds and damages under Paragraphs 1 and 2 shall be processed in accordance with the "Content User Protection Guidelines."
4. In order to protect the personal information of a Member who has not used the Company's service for one consecutive year from the most recent service usage date (hereinafter a "Dormant Account"), the Company may terminate the usage agreement and take measures such as destroying the Member's personal information. In this case, the Company shall notify the Member, at least 30 days before the date of the measure, of the fact that measures such as contract termination and personal information destruction will be taken, and of the personal information to be destroyed.

Article 24 (Damages)

1. Where the Company or a Member causes damage to the other party in violation of these Terms, it shall be liable to compensate for such damage. However, this shall not apply where there is no intent or negligence. In particular, where the Company receives a claim for damages, a lawsuit, or various other objections from a third party other than the relevant Member due to an illegal act or a violation of these Terms committed by the Member in using the Service, the relevant Member shall exempt the Company from liability at the Member's own responsibility and expense, and if the Company is not exempted, the relevant Member shall be liable to compensate for all damage incurred by the Company as a result.
2. Where the Company enters into a partnership agreement with an individual service provider and provides an individual service to a Member, and the Member, after agreeing to the terms of use of that individual service, suffers damage due to the intent or negligence of the individual service provider, the individual service provider shall be liable for that damage.

Article 25 (Exemption of the Company)

1. The Company shall not be liable for the provision of the Service where it cannot provide the Service due to a natural disaster or force majeure equivalent thereto.
2. The Company shall not be liable for damage arising from maintenance, replacement, regular inspection, construction, or other similar reasons regarding service facilities. However, this shall not apply in the case of the Company's intent or negligence.
3. The Company shall not be liable for obstacles to service use caused by the Member's intent or negligence. However, this shall not apply where the Member has unavoidable or justifiable reasons.
4. The Company shall not be liable for the reliability, accuracy, etc. of information or materials posted by Members in connection with the Service, unless there is intent or gross negligence on the part of the Company.
5. The Company has no obligation to intervene in transactions or disputes arising between a Member and other Members or third parties through the medium of the Service, and shall not be liable for any damage arising therefrom.
6. The Company shall not be liable for damage incurred by a Member in connection with the use of services provided free of charge. However, this shall not apply in the case of the Company's intent or gross negligence.
7. The Company shall not be liable for a Member's failure to obtain, or loss of, expected benefits from using the Service.
8. The Company shall not be liable for the loss of a Member's in-game experience points, grade, items, game money, etc. However, this shall not apply in the case of the Company's intent or negligence.
9. The Company shall not be liable for third-party payments arising from failure to manage the Member's Device password, the password provided by the open market operator, etc. However, this shall not apply in the case of the Company's intent or negligence.
10. Where a Member cannot use all or part of the functions of content due to a change of Device, change of Device number, change of operating system (OS) version, international roaming, change of carrier, etc., the Company shall not be liable therefor. However, this shall not apply in the case of the Company's intent or negligence.
11. Where a Member deletes content or account information provided by the Company, the Company shall not be liable therefor. However, this shall not apply in the case of the Company's intent or negligence.
12. The Company shall not be liable for damage arising from a Temporary Member's use of the Service. However, this shall not apply in the case of the Company's intent or negligence.

Article 26 (Notice to Members)

1. Where the Company gives notice to a Member, it may do so by the Member's e-mail address, electronic memo, in-Game Service message, text message (LMS/SMS), etc.
2. Where the Company gives notice to all Members, it may substitute for the notice under Paragraph 1 by posting within the Game Service for 7 days or more or by presenting a pop-up screen, etc.

Article 27 (Jurisdiction and Governing Law)

1. Disputes arising between the Company and a user in connection with the use of the Service shall be amicably resolved by agreement between the two parties.
2. If a dispute under Paragraph 1 is not amicably resolved, each party may apply for dispute mediation to the Content Dispute Mediation Committee in accordance with the Content Industry Promotion Act; and where the matter proceeds through litigation, the court determined by the procedure prescribed in the relevant statutes shall be the competent court. However, where the Member's address or place of residence is in a region outside the Republic of Korea at the time of filing, the Seoul Central District Court shall be the exclusive competent court.
3. The laws of the Republic of Korea shall apply as the governing law to litigation filed between the Company and a user.
4. If any item of these Terms is void or unenforceable according to a legal determination, only that content shall be deemed void. The remaining content of the Terms shall remain valid.

Article 28 (Handling of Member Grievances and Dispute Resolution)

1. In consideration of the Member's convenience, the Company shall provide guidance on methods for presenting Members' opinions or complaints within the Game Service or on a linked screen. The Company shall operate dedicated personnel to handle such Members' opinions or complaints.
2. Where an opinion or complaint raised by a Member is objectively recognized as justified, the Company shall promptly handle it within a reasonable period. However, where the handling takes a long time, the Company shall announce within the Game Service, or notify in accordance with Article 27, Paragraph 1 [sic], the reason for the long processing time and the processing schedule.
3. Where a dispute arises between the Company and a Member and a third-party dispute mediation body mediates it, the Company shall faithfully prove the matters it has taken against the Member, such as usage restrictions, and may comply with the mediation body's mediation.

Article 29 (Rules Outside the Terms)

For matters not prescribed in these Terms and for the interpretation of these Terms, the relevant statutes or commercial practice shall apply, including the "Act on the Consumer Protection in Electronic Commerce, etc.," the "Act on the Regulation of Terms and Conditions," the "Game Industry Promotion Act," the "Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.," and the "Content Industry Promotion Act."